JOB OVERVIEW

Position ID TE-IN-005
Job Title Project Lead - SERVICENOW ITSM ARCHITECTING
Category IT
Description

Job Description:

·         To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics.

·         Lead project development, production support and maintenance activities. Ensure timesheets and invoicing processes are completed on or before the deadline. 

·         Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. 

·         Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.

·         Ensure analysts adhere to SLA¿s/KPI¿s/OLA¿s. 

·         Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner. 

·         Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms.

·         Lead and ensure project complies with Software Quality Processes and is adhering to the defined timelines. 

·         Draft initial charter and project plan, create and review functional and technical specification documents. Monitor, track and analyse project control metrics. 

·         Review and consolidate project (over all the modules) status reports and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency. 

·         Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. 

·         Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Location Hyderabad
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