JOB OVERVIEW

Position ID TE CLT CL06
Job Title SUSE Linux Admin
Category IT
Description

Responsibilities: 

·         Ability to take the lead in dealing with high priority case or escalation and manage client facing technical calls. Owning a driving incidents whilst providing constant updates until service restoration (end to end)

·         Be the last point of escalation of SUSE  LINUX and VMware ESX related issues

·         Ensuring the client and ticket is up to date at all times on incident progress.

·         Maintain, troubleshoot and co-ordinate replacement of faulty hardware.

·         Involved in the planning and execution of Client Change Requests in a timely manner.

·         Escalation of critical issues/outages to Hosting Compute Management as per procedures.

·         Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.

·         Daily review and action of open cases; updating Manager on current cases and their status as appropriate.

·         To provide comprehensive handovers to peers at the end of shift.

·         Attend Daily Operations and Change Review Meetings as required.

·         Logging cases to 3rd party vendors requesting assistance on unresolved issues

Essentials:   

·         Excellent knowledge in SUSE Linux administration on VM’s and SUSE cluster

·         Excellent troubleshooting skills in networking and OS trouble shooting

·         Having basic knowledge in RHEL and VMware

·         Excellent troubleshooting and configuration experience of internet protocols which include and not limited to HTTP, TCP/IP, SSH, SFTP, FTP, DNS, DHCP

·         Script writing experience, .e.g: Shell scripting, Perl

·         Administration & comprehensive experience of configuring  HP servers, Blade technology

·         Excellent Communication Skills with clients provided throughout incident lifecycle. 

·         Having good networking concept which include static route, Firewall, VPN, load balancing

·         Working knowledge of Server monitoring 

·         Should have good knowledge on SUSE Migrations and upgrades

·         Should possess skills on patching/installing and removing of applications on SUSE Linux.

Open to work in 24/7 environment

Location Bangalore
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