In many instances, technology
actually becomes a burden on productivity as the end user faces issues with
real-time availability, with application compatibility and with a basic
understanding of the toolsets required to perform his or her daily functions.
For this reason, maintaining a skilled and responsive helpdesk to support your
employees is of the utmost importance. The most effective helpdesk solutions
incorporate an IT service Management (ITSM) discipline in which the true use of
the technology in question is of paramount concern.
However, as your organization
grows in size and complexity, developing an ITSM focus and maintaining the
right skill-sets within your helpdesk environment become incredibly difficult
and costly exercises. Additionally, as your organization expands in terms of
geographical reach, providing 24x7 x 365 helpdesk support becomes even more
costly as you are forced to staff multiple call centers or work under an around
the clock staffing model.
While your organization cannot function without
effective, ITSM-based helpdesk services in place, maintaining internal
capabilities is often an unrealistic proposition. Your organization requires an
effective alternative to internal management and Patronsys represents the best,
most seasoned alternative in the marketplace.